Privacy Policy

Information We Collect

We collect information in several ways to facilitate your participation in our events and services. When you register for an event, we collect your name, email address, phone number, and event preferences. We also gather information about your participation history, preferences for event types, and any special requirements or dietary restrictions you provide.

Our website automatically collects certain data when you visit, including your IP address, browser type, pages visited, and the duration of your visit. We use cookies and similar tracking technologies to understand how you interact with our site and to personalize your experience. Payment information is collected when you book events, though we do not directly store credit card details—these are handled by secure payment processors.

We may also collect information through event feedback surveys, customer support interactions, and communications you initiate with us. This helps us improve our mystery experiences and detective-themed events.

How We Use Your Information

We use the information we collect to manage event registrations, send you event confirmations, updates, and reminders about your bookings. Your data helps us personalize your experience, recommend events tailored to your interests, and communicate important information about our whodunit parties and trivia competitions.

We analyze usage patterns and participant feedback to improve the quality of our storytelling events and detective nights. Your information helps us enhance our website functionality, optimize user experience, and develop new event formats. We may also use your data for marketing purposes, sending newsletters about upcoming mystery experiences, but only if you have opted in to receive such communications.

We use payment information solely to process bookings and prevent fraudulent transactions. We never sell or share your personal data with third parties for their marketing purposes.

Your Privacy Rights

You have the right to access your personal information and receive a copy of the data we hold about you. You may request corrections to inaccurate information and can ask us to delete your data, subject to legal and contractual obligations. We will comply with your requests within thirty days.

You have the right to opt out of marketing communications at any time. You can update your communication preferences directly on our website or by contacting us. If you believe we have misused your data or violated your privacy rights, you have the right to lodge a complaint with the Czech Office for Personal Data Protection.

For users in the European Union and similar jurisdictions, you have additional rights under GDPR, including the right to data portability and the right to restrict processing. We respect and honor all applicable privacy laws and regulations.

Cookies and Tracking

We use cookies to enhance your browsing experience and provide personalized content on our website. Essential cookies are necessary for website functionality, allowing you to navigate and book events. Performance cookies help us understand how visitors use our site, enabling us to improve our detective-themed events platform.

Marketing cookies track your activity to deliver relevant content and advertisements related to our mystery game nights and storytelling experiences. You can manage your cookie preferences through your browser settings. If you disable certain cookies, some features of our website may not function properly.

We use analytics tools to track website performance and user behavior. This information is aggregated and anonymized to protect your privacy while helping us optimize our services for event participants.

Data Security and Retention

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption to secure data transmission during booking and registration processes.

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Event registration data is typically retained for two years after your participation. You may request deletion of your data at any time, subject to legal requirements for record-keeping.

While we strive to protect your information, no security system is completely impenetrable. We encourage you to use strong passwords and report any security concerns immediately.

Third-Party Links and Services

Our website may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party services before providing your information.

We may use third-party payment processors and analytics providers to support our operations. These partners are contractually obligated to protect your information and use it only for the services they provide to us.

Policy Updates and Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website with a new “last updated” date. Your continued use of our services constitutes acceptance of the updated Privacy Policy.

We encourage you to review this policy periodically to stay informed about how we protect your information and manage your privacy while you participate in our mystery role-playing sessions and interactive detective events.